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• Why do you only feature limited quantities of products at a time? I want more!
• I like today's deal! How do I buy it?
• When and for how long are these deals posted?
• Can I buy past deals?
• What payment methods do you accept?
• Is BP Depot safe?
• Do you allow customers to place multiple orders?
• Do you charge sales tax?
• How do I ship to an address other than my billing address?
• Can I change the shipping address on my order?
• What if I have moved and no longer live at the address on my account?
• How long will shipping take?
• My order hasn't arrived, what do I do?
• Do you ship to Hawaii Alaska, Puerto Rico or APO/FPO adresses?
• Do you ship outside the United States?
• Does my package include a receipt?
• My tracking number shows delivered but I can't find my order.
• Where are you based?
• How do I contact you for help?
• Can I cancel my order?
• Do you offer telephone support?
• I have a product you may be interested in selling, who do I talk to?
• Do you offer volume prices?
• What is your return policy?
• Are your products under warranty?
• How long does it take for a refund to show on my account?
• Are the items new?
Can I exchange my item?
• Is there a restocking fee?
• What does factory refurbished mean?


• Why do you only feature limited quantities of products at a time? I want more!
For BP Depot, having the lowest possible prices isn't just a slogan or catch phrase; it's our philosophy and the foundation of our business. Our dedicated staff works tirelessly scouring international markets to find you the best deals, with the highest possible quality at the cheapest possible price. At BP Depot we will never post a sale unless we genuinely believe it is a fantastic product at an amazing price.

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• I like today's deal! How do I buy it?
Just click on the red "Buy Now" button and you will be redirected to the checkout page.

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• When and for how long are these deals posted?
New deals are posted several times a week and available while supplies last. Most of our items have limited quantities so get it while it’s hot.

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• Can I buy past deals?
Sorry, once a deal has past, it is no longer available for sale. However, we may be able to obtain additional stock at a later dated.

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• What payment methods do you accept?
We accept Paypal, Visa, Mastercard, American Express, and Discover.

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• Is BP Depot safe?
BP Depot is extremely safe. Your credit card number is transmitted by SSL encryption directly to a secure electronic vault. At no time is your credit card information ever stored on our servers.

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• Do you allow customers to place multiple orders?
Yes, you can place as many orders as you wish.

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• Do you charge sales tax?
BP Depot charges sales taxes on all orders shipped to California, Colorado, Florida, Illinois, Indiana, Kentucky, Nevada, New Jersey, North Carolina, Tennessee and Washington.

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• How do I ship to an address other than my billing address?
Please checkout using the Paypal option if you'd like your order shipped to an address that is different from your billing address.

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• Can I change the shipping address on my order?
Once an order has be submitted the shipping address cannot be changed. Our secure systems do not allow us to manually update information. This is done by design to protect your credit information.

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• What if I have moved and no longer live at the address on my account?
If the address you entered is not correct, don't panic...Just let us know your new address. Your item will be returned to us and we will reship it back out to the correct address.

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• How long will shipping take?
Our ambition is to ship your order as soon as possible often the day after it was ordered. Depending on FedEx/USPS/UPS's delivery times, delivery time varies between 3-10 business days.

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• My order hasn't arrived, what do I do?
It can take up 5 business days before your item ships. Therefore, please allow up to 10 additional days after your order has shipped.

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• Do you ship to Hawaii Alaska, Puerto Rico or APO/FPO adresses?
At this time, we only ship within the lower 48 states. In the meantime, please accept sincerest apologies to all of our BP Depot customers residing outside of the continental United States while we continue to explore competitive shipping options which we hope to offer soon.

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• Do you ship outside the United States?
At this time, we only ship within the lower 48 states. In the meantime, please accept sincerest apologies to all of our BP Depot customers residing outside of the continental United States while we continue to explore competitive shipping options which we hope to offer soon.

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• Does my package include a receipt?
Most packages contain a packing slip included with the contents of your order. Packing slips contain your name, shipping address, order number, and a detailed list of your order. The prices are not shown but can be viewed from our website.

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• My tracking number shows delivered but I can't find my order.
If your package was processed through your local post office, tracking details may say 'Delivered' once it arrives at their local office, but it may take a day or two to arrive at your address. If you've waited a couple of days and you still don't have the package: • Check your address to be sure it's correct. Did you remember to include your house, unit or apartment number in your address? • See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery. • Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes. • Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered. • Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won't be delivered. • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package. • Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) USPS Phone Number: 1-800-222-1811. Most packages arrive by the estimated delivery date listed in your confirmation email. If you don't receive the package by then, please allow an additional day or two for the package to be delivered. Occasionally a carrier will scan a package as delivered before it arrives at the final destination.

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• Where are you based?
We are a USA owned and operated company located in Colorado.

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• How do I contact you for help?
Please email BPDepotSupport@live.com.

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• Can I cancel my order?
Once the order has been submitted it usually cannot be canceled. However, we will try to cancel the order if you contact us within 10 minutes of placing your order. In cases where the order cannot be canceled before it is shipped, you can still return the order at no additional charge. Please email BPDepotSupport@live.com.

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• Do you offer telephone support?
We found that email is the most efficient, and timely way to resolve customer inquiries. All inquiries are replied to in a timely manner, usually within 24 – 48 hours. To ensure that you receive our reply, add our email address to your address book or trusted senders list. We can assure you that we take all of our customer’s inquiries very seriously and will respond to your questions in a timely manner. Please email BPDepotSupport@live.com.

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• I have a product you may be interested in selling, who do I talk to?
BP Depot.com is always looking for the best deals for our customers. Feel free to email BPDepotSales@live.com. Someone from our staff will get back to you.

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• Do you offer volume prices?
Because our prices are so low, we do not offer volume prices. Everyone gets the same low price no matter how many they order because of our phenomenal prices and limited quantities.

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• What is your return policy?
You may return unopened products for a full refund within 14 days of purchase if you are not 100% satisfied for any reason. A 15% restocking fee applies. If you specifically request an exchange and we are unable to replace the item because we are out of stock, you will be issued a refund instead. All materials and accessories must be enclosed, including the manufacturer's box in order for your return to be accepted. We recommend using a carrier like UPS, FedEx or USPS so that you may track your return. Please email BPDepotSupport@live.com to request an RMA#. You may also want to add our email address to your trusted senders list or address book to ensure that our reply is received by your inbox.

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• Are your products under warranty?
Most of the items sold on BP Depot are covered under a manufacturer's warranty. The exact length of the warranty can be found in the product description. Please contact the manufacturer to apply warranty.

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• How long does it take for a refund to show on my account?
Refunds are generally processed within 24 – 48 hours upon receipt of your returned item. However, depending upon your financial institution it can take up to 30 days or the next full billing cycle.

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• Are the items new?
Items listed on the site are almost always new, in original packaging. From time to time, BP Depot lists deals of refurbished or wholesale packaged items, allowing for even greater savings. The item's condition is listed in the product description.

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Can I exchange my item?
Absolutely! However, we cannot guarantee that the item you wish to purchase will still be in stock by the time we receive your return, we advise that you immediately place your order for the item you want. We will refund you for the returned product shortly after it is received.

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• Is there a restocking fee?
Yes. We do apply a 15% restocking fee on all returned items.

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• What does factory refurbished mean?
Factory refurbished products may have been products that were returned to the company which sold the product without any use or defect. Factory refurbished products are tested, certified, re-packaged, and then sold as a factory refurbished products. Often times factory refurbished products are returned to the manufacturer, unused and in working condition due to slight cosmetic damage or incompatibility and generally have nothing wrong with them. Factory refurbished products also include a 90 day warranty period unless otherwise noted, to ensure that the product is defect-free.

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Last Updated: 7 Dec 2012 03:02:44 PST home  |  about  |  terms  |  contact
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